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The Resource Directory
One private, always-current home for every LGBTQ+ community resource the Center points people to — built so you can find the right help and share it in seconds.
Find it & share it
The core loop you’ll use on every shift: search, then hand the right resource to someone in one tap.
Search
Type a need — “youth shelter,” “name change” — and matching resources appear instantly, including hidden keywordsBehind the scenes each resource carries extra keywords pulled from its website, so a search finds it even if your words don’t match the title..
AI search
Describe a whole situation in a sentence. ClaudeThe Anthropic AI assistant. It ranks the 3–5 best-fit resources with a reason for each — and learns from your 👍/👎 on its picks. reads it and ranks the best-fit resources for you.
Copy
One click copies a clean, formatted blurb — name, phone, address, hours — ready to paste into an email or text for a client.
Bundles
Curated sets for common situations (e.g. “Immigration & Asylum”A bundle groups several related resources so you can copy the whole set at once instead of one by one.). Copy the whole bundle at once.
Full details
Every card shows phone, website, address, hours and notes — and tracks which resources get usedThe directory quietly logs views and searches so staff can see what’s most needed and keep the best resources up front. so the most useful rise up.
Share-ready
Everything is written to be sent straight to a community member — no cleanup, no copy-pasting from five tabs.
You help it stay current
The directory is only as good as its data — and volunteers are the front line keeping it true. Several quick actions, no admin access needed.
Submit a resource
Found a service that isn’t listed? Add it. It goes into a review queueIt isn’t live immediately — a staff admin approves or rejects it first, so the directory stays trustworthy. for staff to approve.
Flag a correction
Phone disconnected? Moved? Closed? Flag it with a note. Staff get the flagA flag is a report attached to a resource. It alerts staff but doesn’t change the record — the resource stays visible until an admin fixes it. and fix the record.
Add a shared note
Drop field wisdom on a resource — “great for therapy, not same-day crisis.” Everyone sees itNotes are signed with your initials and shared with all volunteers and staff, so the desk’s collective knowledge builds up over time., signed with your initials.
You spot it
A volunteer submits a new resource or flags a problem during a shift.
Staff review
An admin approves the submission or resolves the flag in Mission Control.
Everyone benefits
The fix goes live for every volunteer and staff member instantly.
The smart stuff staff run
You don’t manage these, but knowing they exist helps you trust the data — and tell people why the directory is so current.
Announcements
Staff post bulletinsShort notices shown to everyone when they open the directory — e.g. “Clinic X closed for the holiday.” that show to all users — timely notes you’ll see at the top.
AI research & prefill
When adding a resource, staff can have AI research it from the webIt searches the web and reads the resource’s site to auto-fill phone, hours and description so staff don’t type it all. and fill in the details automatically.
Link checker
An automated sweep tests every resource’s website and flags dead linksBroken or unreachable websites, surfaced to staff so they can update or retire the resource. so broken ones get fixed fast.
Search analytics
Staff see what people search for and which resources get used — so gaps get filled and the directory keeps improving.
AI training
Staff teach the AI with example pairsExamples of “this search should return that resource,” which steadily sharpen the AI search results. so smart search keeps getting better.
Bulk & access
Admins import resources by CSVA spreadsheet file. Staff can load many resources at once instead of one form at a time., recategorize in bulk, and invite volunteers by email.
Roles & signing in
Everyone can find and share. Only staff manage the data behind it. Here’s the quick map.
| What you can do | VolunteerSigns in with the shared access code (or automatically on the Center’s network). That’s most likely you. |
Staff / AdminAnyone with an @sfcenter.org email. Signs in with a one-click “magic link” instead of a password. |
|---|---|---|
| Search & copy resources | ✓ | ✓ |
| AI-powered search | ✓ | ✓ |
| Submit new resources & flag fixes | ✓ | ✓ |
| Approve submissions & resolve flags | — | ✓ |
| Create, edit, hide & bulk-import resources | — | ✓ |
| Manage bundles, announcements & analytics | — | ✓ |